Privacy Policy

Q: How long does it take to receive my order?

Our average delivery time is 4–9 working days. At Lioréva, we have consciously chosen a sustainable and carefully considered shipping process . Rather than maintaining large warehouses (which often leads to waste), we prepare each order individually and with care as soon as it is placed. This helps us avoid overproduction and allows us to work more efficiently, with greater consideration for the environment. As a result, delivery may sometimes take a little longer than with companies offering “next-day delivery” — but in return, you receive a product that has been thoughtfully selected and carefully packed just for you . ✅ You will always receive a tracking number as soon as your order is dispatched ✅ We process all orders within 24 hours on working days Our customers value this approach: more responsible, more transparent, and with less waste — without compromising on quality.

Q: Do you offer returns and refunds?

Yes, we do! Please see our Returns Policy for full details. Everything is explained clearly and simply. Click here for more information

This Privacy Policy describes how Lioréva (“the Website”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from the Website.

Contact

If, after reviewing this policy, you have any questions, would like more information about our privacy practices, or wish to make a complaint, please contact us:

📧 Email: hey@lioreva.com
Or via our contact page.

Collection of Personal Information

When you visit the Website, we collect certain information about your device, your interaction with the Website, and information necessary to process your purchases. We may also collect additional information if you contact our customer service team.

In this Privacy Policy, “personal information” refers to any information that can identify an individual.

Device Information

Purpose of collection: To ensure the Website displays correctly and to analyse usage for optimisation
Source: Collected automatically via cookies, log files, web beacons, tags, or pixels
Disclosure for business purposes: Shared with our service provider, Shopify
Personal information collected: Browser type and version, IP address, time zone, cookie data, pages or products viewed, search terms, and interactions with the Website

Order Information

Purpose of collection: To provide products or services, fulfil our contract, process payments, arrange delivery, send invoices and order confirmations, communicate with you, prevent fraud, and provide marketing (where consent is given)
Source: Collected directly from you
Disclosure for business purposes: Shared with Shopify
Personal information collected: Name, billing address, shipping address, payment details (including card numbers), email address, and phone number

Customer Support Information

Purpose of collection: To provide customer support and respond to enquiries
Source: Collected directly from you
Disclosure for business purposes: Shared with Shopify where necessary

Minors

The Website is not intended for individuals under the age of 15. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can request its deletion.

Sharing Personal Information

We share your personal information with service providers to help us deliver our services and fulfil our contractual obligations to you.

We use Shopify to power our online store. You can read more here: Shopify’s Privacy Policy

We may also share personal information to comply with applicable laws, respond to legal requests, or protect our rights

Targeted Advertising

We may use your personal information to provide targeted advertisements or marketing communications that may be of interest to you.

Google Analytics: Learn how Google uses your data here. Opt out available
We may share information about your use of the Website, purchases, and ad interactions with advertising partners via cookies or similar technologies
Shopify Audiences: Enables us to show ads to customers who have previously purchased from other Shopify merchants. Shared data may include Website usage, purchase behaviour, and associated email address

Learn more about targeted advertising: Network Advertising Initiative.

Opting Out of Targeted Advertising

Facebook
Google
Bing

You can also opt out of certain services via the Digital Advertising Alliance.

Use of Personal Information

We use your personal information to:

Offer our products for sale
Process payments
Pack and ship orders
Inform you about new products, services, and offers

Legal Basis (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data on the following legal bases:

Your consent (e.g. marketing and non-essential cookies)
Performance of a contract
Compliance with legal obligations (accounting, fraud prevention, taxation)
Vital interests (in rare cases)
Tasks carried out in the public interest (where applicable)
Legitimate interests that do not override your rights

Data Retention

When you place an order, we retain your personal information for as long as necessary to fulfil the purposes described in this policy, unless you request deletion or a longer retention period is required by law.

Automated Decision-Making

If you are resident in the EEA, you have the right to object to processing based solely on automated decision-making.

Our practice: We do not carry out fully automated decision-making with legal or significant effects

Shopify: Uses limited automation for fraud prevention

International Data Transfers

Your personal information may be processed in Ireland and transferred outside Europe, including to Canada and the United States. For more details, please refer to Shopify’s GDPR documentation.

Your Rights

Depending on your location, you may have the following rights. To exercise any of these, please contact us at hey@lioreva.com.

EEA / GDPR Rights

Right of access
Right to rectification
Right to erasure
Right to restriction
Right to object
Right to data portability
Right to withdraw consent

USA / CCPA

If you are a California resident, you may have additional rights under applicable law.

Do Not Track

There is no industry-wide standard for responding to “Do Not Track” signals. We therefore do not alter our data practices in response to such signals.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The latest version will always be available on this page.

Contact Details

📧 Email: hey@lioreva.com

Trading name: Lioréva under Pronk Enterprises
Address: Zonneweide 30, 5221BH, ’s-Hertogenbosch, The Netherlands
Company registration number: 75664860
VAT number: NL002388551B60

Always free delivery

Free delivery on all orders within the UK

14-day returns policy

Returns or exchanges are possible within 14 days of receiving your order

Support 7 days a week

Our team is ready to help with any questions you may have.

Frequently Asked Questions

Haven’t found the answer you’re looking for? Feel free to contact us anytime.

Mail: hey@lioreva.com

Customer support is available Monday to Sunday. Have a question? We’re here to help as best we can.Average response time: 5h

How long does it take to receive my order?

Our average delivery time is 4–9 working days.

At Lioréva, we have consciously chosen a sustainable and carefully considered shipping process.

Rather than maintaining large warehouses (which often leads to waste), we prepare each order individually and with care as soon as it is placed. This helps us avoid overproduction and allows us to work more efficiently, with greater consideration for the environment.

As a result, delivery may sometimes take a little longer than with companies offering “next-day delivery” — but in return, you receive a product that has been thoughtfully selected and carefully packed just for you.

✅ You will always receive a tracking number as soon as your order is dispatched

✅ We process all orders within 24 hours on working days

Our customers value this approach: more responsible, more transparent, and with less waste — without compromising on quality.

How can I track my order?

As soon as your order has been dispatched, you’ll automatically receive an email with a tracking link.

Using this link, you can follow your parcel at any time.

You will receive the email within 24 hours. 📦

Haven’t received the email?

Please check your spam folder or search for “Lioréva” in your inbox.

Prefer to track your order manually?

You can also do so via this link by entering your email address and order number:

Track my order

This way, you’ll always know exactly where your parcel is, from dispatch right through to your door.

What should I do if my order arrives damaged or incomplete?

Of course, that’s not our intention at all. If an item is missing or arrives damaged, we’ll be happy to help.

📩 Please email us at hey@lioreva.com with the following information:

A photo of the product, the packaging, and if applicable the damage
The date you received your parcel

⚠️ Please note: If an item is missing, let us know exactly what is missing and only include a photo of the product.

Our customer service team will review your enquiry straight away and make sure it’s resolved as quickly as possible. Whether that’s with a replacement, a refund, or another suitable solution.

We’re here for you and will do our best to ensure you’re happy with your order.

Do you offer returns and refunds?

Yes, we do!

Please see our Returns Policy for full details. Everything is explained clearly and simply.

Click here for more information

Customer support is available Monday to Sunday. Have a question? We’re here to help as best we can.Average response time: 5h