Frequently Asked Questions
Shipping
Which countries does Lioréva ship to?
We currently ship to selected European countries. Available shipping destinations are shown during checkout.
In which currency are payments processed?
All payments are processed in British Pounds (£).
Where are orders delivered?
Orders are delivered to the address provided by the customer during checkout. Please ensure all details are correct to avoid delays.
When is my order processed?
Orders are typically processed within 24–48 business hours (Monday to Friday).
What is the estimated delivery time?
Once dispatched, delivery usually takes 4–9 business days. This is an estimate and may vary due to external factors such as carrier delays.
Is delivery free?
Yes, we offer free delivery on all orders, with no minimum purchase.
How can I track my order?
As soon as your order has been shipped, you will receive an email with a tracking link. You can use this link to follow your shipment at any time.
Returns & Refunds
What is Lioréva’s return policy?
You have the right to request a return within 14 days of receiving your order.
What are the conditions for a return?
- Items must be unused and in the same condition as received
- All original tags must be attached
- Items must be returned in their original packaging
- Proof of purchase is required
How do I initiate a return?
To request a return, please contact our customer service at hey@lioreva.com. You will receive return instructions and the correct return address.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer. We do not charge any restocking fees.
How long does it take to receive a refund?
Once your return has been received and inspected, refunds are processed to the original payment method within up to 10 business days. Please note that it may take additional time for your bank or payment provider to display the refund.
Can I exchange an item?
To receive a different item as quickly as possible, we recommend returning the original item and placing a new order. This ensures the fastest processing.
Are personalized items eligible for return?
Personalized or custom-made items are not eligible for return or refund unless they arrive defective, damaged, or incorrect.
Payments
Which payment methods are accepted?
We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Shop Pay, and Klarna.
Are payments secure?
Yes. All payments are securely processed using Shopify’s encrypted payment infrastructure.
Will I receive a payment confirmation?
Yes, once your payment is completed, you will receive a confirmation email with your order details.
What should I check when entering billing details?
Please ensure all billing and contact details are correct to prevent delays or order cancellations.
Where can I find full refund information?
Full details can be found on our Returns & Refunds Policy page.
If you have any questions, feel free to contact us at hey@lioreva.com.