Q: How long does it take to receive my order?

Our average delivery time is 4–9 working days. At Lioréva, we have consciously chosen a sustainable and carefully considered shipping process . Rather than maintaining large warehouses (which often leads to waste), we prepare each order individually and with care as soon as it is placed. This helps us avoid overproduction and allows us to work more efficiently, with greater consideration for the environment. As a result, delivery may sometimes take a little longer than with companies offering “next-day delivery” — but in return, you receive a product that has been thoughtfully selected and carefully packed just for you . ✅ You will always receive a tracking number as soon as your order is dispatched ✅ We process all orders within 24 hours on working days Our customers value this approach: more responsible, more transparent, and with less waste — without compromising on quality.

Q: Do you offer returns and refunds?

Yes, we do! Please see our Returns Policy for full details. Everything is explained clearly and simply. Click here for more information

Question 1

How long does it take to receive my order?

Accepted Answer

Our average delivery time is 4–9 working days.

At Lioréva, we have consciously chosen a sustainable and carefully considered shipping process.

Rather than maintaining large warehouses (which often leads to waste), we prepare each order individually and with care as soon as it is placed. This helps us avoid overproduction and allows us to work more efficiently, with greater consideration for the environment.

As a result, delivery may sometimes take a little longer than with companies offering “next-day delivery” — but in return, you receive a product that has been thoughtfully selected and carefully packed just for you.

✅ You will always receive a tracking number as soon as your order is dispatched

✅ We process all orders within 24 hours on working days

Our customers value this approach: more responsible, more transparent, and with less waste — without compromising on quality.

Question 2

How can I track my order?

Accepted Answer

As soon as your order has been dispatched, you’ll automatically receive an email with a tracking link.

Using this link, you can follow your parcel at any time.

You will receive the email within 24 hours. 📦

Haven’t received the email?

Please check your spam folder or search for “Lioréva” in your inbox.

Prefer to track your order manually?

You can also do so via this link by entering your email address and order number:

Track my order

This way, you’ll always know exactly where your parcel is, from dispatch right through to your door.

Question 3

What should I do if my order arrives damaged or incomplete?

Accepted Answer

Of course, that’s not our intention at all. If an item is missing or arrives damaged, we’ll be happy to help.

📩 Please email us at hey@lioreva.com with the following information:

A photo of the product, the packaging, and if applicable the damage
The date you received your parcel

⚠️ Please note: If an item is missing, let us know exactly what is missing and only include a photo of the product.

Our customer service team will review your enquiry straight away and make sure it’s resolved as quickly as possible. Whether that’s with a replacement, a refund, or another suitable solution.

We’re here for you and will do our best to ensure you’re happy with your order.

Question 4

Do you offer returns and refunds?

Accepted Answer

Yes, we do!

Please see our Returns Policy for full details. Everything is explained clearly and simply.

Click here for more information

About Lioréva

Welcome to Lioréva

Our Mission & Vision

Why Choose Lioréva?

Our Collection

Customer Service & Contact

Our Story

Transparency & Trust

Frequently Asked Questions